PRIVACY POLICY

Last updated: November 23, 2025

www.dearpilates.lt operates this online store and provides services related to viewing, purchasing, paying for, and receiving products (the “Services”). This Privacy Policy explains what personal data we collect, how we use it, and under what circumstances it may be shared. By using our website, you agree to the practices described in this Policy.

1. Information we collect

We only collect the data necessary for operating our store and fulfilling your orders:

Contact details: name, surname, email address, phone number, billing and shipping addresses.
Payment information: payment method and payment confirmations (we do not store card details—these are processed securely by Paysera).
Order information: items added to your cart, purchased products, returns, exchanges, invoices.
Technical data: IP address, browser type, device type, cookies, system logs.
Communication data: messages and inquiries submitted to our customer support.

2. How we collect information

We collect information:

– Directly from you when you place an order or contact us;
– Automatically through cookies and similar technologies;
– From our service providers (payment, delivery, IT systems);
– From Shopify, which powers our e-commerce platform.

3. How we use your information

We use your personal information for:

Order fulfillment: processing payments, preparing and shipping orders, handling returns or exchanges.
Website operation: ensuring the functionality, speed, and security of our store.
Marketing: sending newsletters or offers (only if you give explicit consent).
Security and compliance: fraud prevention and compliance with legal obligations.
Service improvement: analysing website performance and user activity.
Communication: updates about orders, responses to your messages.

Legal bases: contract performance, legitimate interest, legal obligation, and consent (for marketing and non-essential cookies).

4. How we share your information

Your information may be shared with:

Shopify – for hosting and operating the store.
Payment processors – Paysera.
Delivery partners – courier services and parcel terminals.
Analytics/marketing tools – e.g., Google Analytics or Meta Pixel (if used).
Government authorities – when required by law.

Your data may be transferred outside the EU using EU Standard Contractual Clauses (SCC) to ensure an adequate level of protection.

5. Your rights

Under GDPR, you have the right to:

– access your personal data;
– request correction of inaccurate data;
– request deletion of your data;
– restrict processing;
– object to marketing;
– request data portability;
– lodge a complaint with your local Data Protection Authority.

You may submit requests via email: info@dearpilates.lt

6. Data retention

Order data: stored for 10 years (required by Lithuanian accounting laws).
Marketing data: stored until you withdraw your consent.
Technical data and cookies: stored according to cookie type and expiry period.

7. Cookies

We use:

Essential cookies – required for the website to function.
Analytics cookies – only with your consent.
Marketing cookies – only with your consent.

You may disable cookies in your browser settings.

8. Children’s Data

Our store and services are not intended for children. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The newest version is always available on this page.

10. Contact:

Email: info@dearpilates.lt

Data Controller:
www.dearpilates.lt