Shipping & Returns
Delivery Methods:
We deliver orders using DPD, LP Express, Omniva, or other reliable courier services.
Your parcel will be delivered to the address or parcel locker selected during checkout.
Shipping Cost:
The exact delivery cost is shown at the checkout stage.
Delivery Time:
– Within Lithuania: 2–5 business days.
Parcel Inspection:
Upon receiving your parcel, please inspect the packaging immediately.
If you notice damage:
- record it in the courier’s/parcel locker system;
- notify us right away at info@dearpilates.lt
If no damage is recorded at the time of delivery, the parcel is considered delivered in good condition.
Returns:
We follow Lithuanian and EU consumer protection rules (Civil Code 6.22810–6.22811).
Return Period:
You have the right to return items within 14 days of receiving your order, provided the product is unused and in perfect condition.
How to Request a Return:
Send us an email at info@dearpilates including:
- your full name;
- order number;
- item you wish to return;
- return reason (optional);
- bank account number for the refund.
Return Shipping Cost:
– Return shipping is paid by the customer.
Refund Processing:
Refunds are issued within 14 days after we receive and inspect the returned item.
Return Conditions:
Returned items must be:
– unused;
– clean, undamaged, and in resaleable condition;
– without marks or signs of wear;
– in original or tidy packaging;
– in the same completeness as received.
A purchase document and return request are required.
We reserve the right to reject returns that do not meet these conditions.
Hygiene Exception (Pilates Reformer Mats):
Under Lithuanian Civil Code 6.22810(2)(5), products unsealed or opened in a way that makes them unsuitable for resale due to hygiene or health protection reasons cannot be returned.
This applies to Pilates mats if:
– they have been used;
– they show any signs of body/surface contact;
– the protective film or hygiene seal has been removed or damaged;
– the item can no longer be sold as new for hygiene reasons.
Defective items can always be returned, regardless of packaging.
