TERMS & CONDITIONS 

Last updated: November 23, 2025

These Terms & Conditions govern the use of the www.dearpilates.lt online store and define the purchase relationship between us and the customer. By using our website, you confirm that you have read and agree to these conditions.

1. General

1.1. www.dearpilates.lt operates this online store and provides product sales services.
1.2. The Customer is any person purchasing products from this store.
1.3. These Terms apply to all orders and any use of the website.

2. Ordering

2.1. The Customer places an order by selecting products and providing the necessary details.
2.2. The order becomes valid once the payment is received.
2.3. We reserve the right to cancel an order if the product is out of stock or payment is not completed.

3. Prices and Payment

3.1. All prices are listed in EUR and include VAT (where applicable).
3.2. Payments are processed via Paysera.
3.3. The Customer must provide accurate payment details.
3.4. www.dearpilates.lt is not responsible for payment processing performed by third-party providers.

4. Shipping

4.1. Products are shipped via the selected delivery method: courier or parcel terminal.
4.2. Estimated delivery times are shown during checkout.
4.3. The Customer must provide an accurate delivery address.
4.4. If a parcel is not collected and returns to us, reshipping fees apply.

5. Returns and Exchanges

5.1. Products may be returned within 14 days of receipt, following Lithuanian consumer laws.
5.2. Returned products must be unused, undamaged, and in original packaging.
5.3. Hygiene products with direct body contact (e.g., training mats) cannot be returned if used or damaged.
5.4. Return shipping is paid by the customer unless the product is faulty.

6. Customer Responsibilities

6.1. The Customer must provide correct and up-to-date information.
6.2. The Customer must protect their account credentials.
6.3. The Customer must follow product care instructions.

7. Seller Responsibilities

7.1. We are not responsible for disruptions caused by third-party systems (payment processors, hosting providers).
7.2. We are not liable for losses caused by incorrect customer information or improper product use.
7.3. Our liability is limited to direct damages only.

8. Intellectual Property

All content on this website (photos, text, design, branding) belongs to www.dearpilates.lt and may not be copied or used without written permission.

9. Privacy

Personal data is processed according to our Privacy Policy available on this website.

10. Changes to Terms

These Terms may be updated. The newest version is always available on this page.

11. Contact

Ieva Jakubauskaitė

Individual Activity Certificate No. 476320

Phone: +37065387877

Email: info@dearpilates.lt